Frequently Asked Questions

If I joined with my mobile phone, how do I get my PIN? [Top]

You can get your PIN by texting "PIN" to the merchant's long code.

Can I register my card/account? [Top]

Yes. From the Home page tab, click on the "Register" link. This will allow you to register your cards/account. Registration allows you to be eligible for any special offers from the merchant who issued you your card/account.

Can I add more value to my card/account? [Top]

Yes. Visit any participating merchant location to add dollars to your card/account.

How do I check the remaining balance on my card/account? [Top]
Check your balance by doing one of the following:

Visit any participating merchant location and have a clerk swipe your card at the point-of-sale (POS) terminal to inform you of your balance Check your balance online at
Call the toll-free number 877.203.4039
If you joined with your mobile phone, you can access balance information by texting "BAL" or "BALANCE" to the merchant's long code.

Does my gift card expire? [Top]

Cash balances on gift cards neither expire nor decrease in value over time, nor do they lose value due to non-use. However, accounts with points can expire. Please contact your issuing merchant to check on point expiration.

What happens if I lose my gift card? [Top]

Please protect your gift card and treat it as you would cash. Check with the merchant who issued your card; they may have a policy of offering balance protection for lost or stolen cards. In this case, if you have registered your card, your balance will be protected. Talk to your merchant to receive a new card.

Who can I contact if I have a question about my card/account? [Top]

If you need help, contact Heartland at or 866.402.8056. If you joined with your mobile phone, you can reply to text with "HELP".

Can I transfer one balance to another? [Top]

Only if the card/account is for the same business. To transfer one balance to another, select the "Transfer" button on the card you would like to transfer from. You can then select the card number/account you would like to transfer your balance to.

How do I change/edit my account information? [Top]

Once you are successfully logged in, click on the My Profile tab. This will allow you to edit email address, name, address, phone number, and birthday information, as well as to opt-in or opt-out of special offers from merchants.

What if I forget my account password? [Top]

Once you click the "Login" link from the Home page, click the "Forgot Password?" link. Type in your email address, and you will receive an email from us containing a link to reset your password.

What do I do to stop receiving text messages? [Top]

To remove yourself from receiving promotional offers, reply to text with "STOP".

To remove yourself from both offers and rewards status updates, reply to text with "STOPALL". Subscribers can also use the words REMOVE, OPT OUT or CANCEL in place of STOP.